Ugly

Reading about book vandalism at Tsutaya Books at Pavilion Bukit Jalil is saddening – and enraging. Since opening, the outlet has had to set aside "mountains of books have been damaged, intentionally - with pages ripped out, covers torn, children’s pop-up books that no longer 'pop-up'." This is beyond the occasional paper cup, plastic bottle or, worse, left on bookshelves.

As a result, the outlet has begun shrink-wrapping its books, and rightly so. Books displayed on the shelves belong to the store and they have the right to protect them for the sake of its customers who'd prefer getting their hands on pristine goods.

When in bookstores and libraries, we should strive to ensure unwrapped copies we browse or flip through are returned to their original places on a shelf in good condition. We don't do as we please in other people's homes, even if invited to do so, so why this callous treatment of a shop's merchandise?

What compels a right-minded person to damage covers and rip out pages from books, especially new ones? In Kuala Lumpur, a World Book Capital some more. Where does this impunity come from? And why do such behaviours persist?

One is tempted to link this behaviour to the example shown by certain figures in recent years, that it's fine to flout a few rules if you have connections, or if you don't get caught. If the higher-ups can get away with it, some might argue, why can't they? "Ah-lah, it's JUST a BOOK. They have insurance wat."

Were errant children involved? Because I can't wrap my head around the thought of an adult knowingly vandalising new books in this manner, then putting the item back on the shelf and pretend nothing ever happened. If parents are covering for their kids, congrats, they've just taught their children to hush up misdemeanours instead of owning up to them.

And insurance claims, if any, for damaged merchandise is a net loss to the outlet and customers who want it. I doubt any insurance company would accommodate a business plagued by vandals for too long.

A reading culture goes beyond buying and reading lots of books. It's also about being aware of what goes into the production of one, knowledge of the publishing ecosystem, attitudes towards book publishing and bookselling institutions, and how each printed tome is treated.

Such acts have further tarnished our reputation. When did we start becoming such asses? It's not the first time a bookstore was subjected to average Malaysian whims. And we're also known for other examples of awful behaviour.

Tsutaya is Japan's largest bookstore chain, and its opening at Pavilion Bukit Jalil was so hyped. People were lining up to get in on opening day. And yet, this happened. Will other overseas firms have to consider "the ugly Malaysian" a risk of doing business in Malaysia?

If a business's trust in its customers is betrayed, then the business has the right to limit what patrons can do within its premises until that trust is earned again. Tsutaya Bukit Jalil expressed hope that the cling film will come off their books someday. That day might be a long way off.